Lead Technical Analyst (Flex Office/Home)

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Works with the appropriate teams to develop product requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, task and workflow analysis.
• Proactively communicates and collaborates with external and internal stakeholders to analyze information needs and functional requirements while delivering required project artifacts.
• Identifies process gaps and work with stakeholders to mitigate and solve for; understand project impacts across lines of business.
• Clearly and concisely communicates verbal and written requirements and analysis output to developers, testers, and business owners.
• Prioritizes requests to achieve best results and meet goals; coordinate with program and project management.
• Contribute to defining technical solutions that meet delivery objectives.
• Run metrics and analyze data using data analysis tools.

Specialized Knowledge & Skills Requirements

• Strategic Thinking - Ability to think strategically, both individually and in group settings, and align project goals with the broader organizational strategy. Contributes to long-term planning and vision.
• Strong Communication Skills - Excellent verbal and written communication skills. Able to effectively communicate complex technical concepts to non-technical stakeholders and team members.
• Stakeholder Management - Ability to identify, engage, and manage stakeholders at all levels. Ensures alignment and collaboration across different departments and teams.
• Problem-Solving Skills - Strong analytical and problem-solving skills. Capable of identifying issues, analyzing data, and developing effective solutions.
• Risk Management - Proficient in identifying potential risks and developing mitigation strategies. Ensures project risks are managed and communicated effectively.
• Adaptability and Flexibility - Ability to adapt to changing project requirements and priorities. Demonstrates flexibility in approach and is open to new ideas and methodologies.
• Technical Expertise - Strong understanding of technical systems and architecture, particularly in relation to policy management and archiving solutions, is preferred. Proficiency in relevant technologies and tools.
• Customer Focus - Strong focus on customer needs and expectations. Ensures that project outcomes align with business objectives and deliver value to the end-users.
• Project Management Proficiency - Proven experience in managing large-scale projects. Skilled in project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., JIRA, Confluence, Excel).

Travel Requirements
*Up to 10%.

Physical Requirements
*Work that primarily involves sitting/standing.

Additional Preferred Qualifications

• 10+ years of experience with information technology; experience with PAS implementations, policy transfers (book rolls, conversions, migrations), data archival solutions, and system retirement efforts is preferred.
• Strong decision-making skills, with the ability to analyze complex situations, consider various stakeholders' perspectives, and make informed, effective decisions in a timely manner.
• Demonstrated ability to work independently and take initiative, with a proven track record of being a self-starter who can drive projects forward with minimal supervision.
• Bachelor's or Master's degree in Information Systems, Computer Science, or equivalent experience.

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Boston, MA; Madison, WI

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

#LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.