Travel Operations Specialist

Bus Trips*

• Collaborate with trip leader to create custom itineraries that fit the schools needs
• Secure buses, hotels & attractions for each school
• Send contracts & itinerary to group leader
• Issue school links for Travel Insurance option
• Enter the school into the KPI for reporting
• Collect all deposits from school/group
• Issue refunds for cancellations if applicable
• Issue a final invoice based on the rooming list sent by the school/group
• Pay the suppliers per our contract with them
• Schedule WCV representative on each trip
• On call while groups are on-tour

*Air Travel*

• Book seats with the airlines directly or through WorldStrides
• Cancel & rebook air seats when needed
• Maintain the scheduled air excel sheet through daily updates
• Make deposits on group scheduled air seats
• Monitor the flight schedules for any schedule changes
• Send name list for ticketing to airlines based on the rooming list
• Book airport transfers between the school & airport
• Liaison with Airport Reps assigning who handles which flight arrivals & departures
• Issue a final invoice based on the manifest to the school/group
• Work closely with event managers on getting costs in portal and updating flight schedules when needed

All other duties as assigned by Senior Director of Operations

Organization. Knowledge in the air and bus business a plus. Ability to work on phone with Clients. Will be booking all inclusions of group itinerary with suppliers and sending for payment when needed.