Administrative Assistant 3

FUNCTION
Business Planning and Operations is responsible for the strategic planning, analysis and ongoing operations of colleges and units. Reporting and analytics support is provided to inform strategic planning and business operations; project management support is provided as a means of executing on the strategic plan. Additionally, administrative assistance and office services provides administrative support to executives, managers, and departments such as clerical support, office, mail and copy center services.

SUB-FUNCTION
Administrative Assistance is responsible for providing administrative support within the organization. Exercises tact and diplomacy with confidential information. Uses word processing, presentation, and spreadsheet software to draft correspondence, presentations, agendas, reports and other materials. May operate multi-line phone system, organize meeting rooms, direct visitors, book transportation, or support the faculty recruitment process. May draft responses to inquiries and screen incoming calls, visitors, mail, and email. Maintains electronic and paper filing systems. Supports leaders with business travel needs, expense reports, payables submissions, calendaring and meeting arrangements.

CAREER BAND
Individual Contributor - Technical - Work is primarily achieved through individual efforts or by participation on functional or project teams. May coordinate, influence, or review the work of others. May be the primary owner/authority on a given program or process. Performs work of technical (i.e. skilled trade), operational, or administrative nature. Work is performed within clearly established guidelines and procedures. Execution of work is dependent on guidance and decisions made by others. At Lead level may coordinate and review day-to-day work of others. Typically does not require a university degree but post secondary education or training may be useful or required.

CAREER LEVEL
Advanced technical or operational experience. Leverages technical and operational knowledge to accomplish objectives. Broad knowledge of processes and/or tools required in the team or department through on-the-job training and/or certification or vocational training. May provide assistance and training for less experienced colleagues. Anticipates, recognizes and solves routine issues that occur within the team, department, or customers without supervisory approval. Provides solutions to unusual or less-frequent issues and questions. Routine work does not require instruction or support and new activities or special projects require only general instruction. Evaluates and selects solutions based on established options, procedures, and precedent. Routinely interacts with members of immediate work team and other teams. Communicates matters of escalated importance. Uses diplomacy and tact to convey sensitive information.

MINIMUM REQUIRED QUALIFICATIONS
High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 2 years of relevant experience required. 4-6 years of relevant experience preferred.

Provides comprehensive administrative support to the Vice Chair of Research, Associate Director of Clinical Research and research faculty in the Department of Emergency Medicine.