Service Project Manager - Eagle

METTLER TOLEDO
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Florida, Lutz
1571 Northpointe Parkway (Show on map)
Nov 06, 2024
Our Opening and Your Responsibilities Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world's leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We'd love for you to become part of our growing team! Role/Purpose: Plans, organizes, manages, and executes all aspects of assigned service projects, including installations for complex systems and key accounts, service upgrade projects and escalated service issues involving engineering and R&D. Responsible for keeping the project on track and timeline on schedule. Promote and generate opportunities for available service offerings throughout the project cycles. Essential Duties and Responsibilities: Interpret Sales and Service Quotes and Orders to understand scope of the installations and upgrades. Generate opportunities for aftermarket service offerings; parts kits, upgrades, extended care, agreements and training. Revenue target is 1M in the first year and will be assessed in future years. Ensure assigned projects are completed within scope, within budget, on-time and meets or exceeds customer's expectations. Manage project timelines and keep leader informed of project status at all times. Work with the Scheduling and Dispatch team to secure the appropriate FST for the project. Manage the project by keeping the customer, FST, project timeline/deadline in mind. Participate in internal pre-installation and pre-installation calls with customer and have appropriate documentation prepared for discussion. Work with theBack-Office team to ensure appropriate service orders are set up to include additional time or service products requested by customer or sold by PM during pre-install and FAT meetings (or throughout the project). Liase with integrators and OEMs involved in the project to align on requirements. If project gets off track, understand the reasons and gaps and make necessary adjustments keeping the value stream in the loop. Identify potential roadblocks in advance. Provide daily, weekly, monthly project status updates to the stakeholder involved in the project. Update all Customer Requests with corresponding status level for accurate reporting. As necessary, travel to customer facilities with Regional Managers, Engineers or Channel Partners to perform site surveys, deliver service presentations and understand customer expectations. Support onsite at installations with technicians and trials with applications. Responsible for discovering gaps in process or procedures. Work with the Field Service Supervisor to establish new and updated processes to avoid inefficiencies moving forward. Verify all close-out documents are complete and appropriate sign-off by customer (Installation acceptance, performance verification and radiation survey). Be the point of contact for 3rd party compliance companies as required by our customers. Other items as assigned What You Need to Succeed Required Knowledge, Skills and Abilities: Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude Must be organized, efficient and detail-oriented Innovative and effective problem-solver Exceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors Ability to handle multiple projects with changing priorities and deadlines Works well alone or as part of a team In addition to our core values all employees must follow the Code of Conduct Support and conform to 5S objectives. Experience with computerized office systems and software (i.e., Microsoft PowerPoint, Microsoft Outlook, Visio) Innovative and effective problem-solver Computer Savvy Minimum Education / Experience Required: High School Diploma required and four year of relevant experience. Bachelor's degree in related preferred Knowledge of project mgmt. processes, workflow, and terminology. Experience in industrial machinery and food production. Ability to travel within the US and internationally up to 25% of the time. Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policies All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.