Logistics & Customer Service Representative

Job title: Logistics & Customer Service Representative
Location: Jenison, MI (Onsite)

About Us:

Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. For more information visit: www.irco.com.

Job Overview:

The Logistics and Customer Service Representative is an integral part of a dynamic and a highly communicative cross-functional team environment working together to build seamless customer service. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and dealing with import/export. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis

Responsibilities:

• Internal coordination of consolidated shipments
  
  
• Complete customs formalities for imports and exports
  
  
• Prepare and provide customers with all information and documentation required for shipment
  
  
• Bid for freight and customs clearance when requested by the customer. Organize the transport of goods locally, nationally or abroad. Prepare export documents in collaboration with the customs broker.
  
  
• Optimization of transport costs by region (studies and analyze transport cost for reducing our totals cost)
  
  
• Manage and enter orders into the system
  
  
• Communicate with customers via email or telephone regarding open orders, technical information and support in understanding the product.
  
  
• Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other pertinent departments to ensure excellent communication.
  
  
• Collaborate with an implementation of a new system (J.D. Edwards)
  
  
• Ensure physical inventory accuracy
  
  
• All other related tasks
  
  

Requirements:

• High School diploma or GED required
  
  
• 3+ years of experience with customer service and knowledge of customs (tax and import tariffs)
  
  
• Ability to use Microsoft Word, Excel and Powerpoint
  
  

Preferences:

• Bachelor's degree in Business Administration, logistics or equivalent certification preferred
  
  
• Proficiency in logistics software, supplier management systems, data analytics, and ERP systems
  
  

What we Offer:

Our benefits - location dependant (car, annual leave allowance, pension etc), but ALWAYS include Shares options

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.