Manager, Guest Services - Live Chat "On-site"
 Living Spaces | |
sick time, 401(k)
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 United States, California, La Mirada | |
| 14501 Artesia Boulevard (Show on map) | |
 Nov 06, 2024 | |
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Position Summary The Manager, Guest Services will be responsible for leading one of our Guest Services teams and ensuring the needs of our guests and our internal team members are met. This person will plan and implement the team's day-to-day strategies as well as own the hiring and retention strategies for their team. As part of the Guest Services leadership team, this person will also play a role in defining department-wide strategies and supporting the broader Guest Services team.
Position Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Education/Experience: Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business management, hospitality management or related field preferred. Minimum two years supervisory experience with at least five years in a fast paced customer service or call center environment. Experience leading a customer-focused team within a fast-paced growing, consumer/retail company. Equivalent combination of education and experience will be considered. Computer Skills: To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with AX, Genesys Cloud, and MS Dynamics is a plus. Supervisory Responsibilities: This position will manage a total team of 15-25 agents or supervisors. Develop and execute the company's business strategies in order to attain the goals of the board and shareholders. Provide strategic advice so direct reports will have accurate view of the market and the company's future. Prepare and implement comprehensive business plans to facilitate. Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. Communicate and maintain trust relationships with shareholders, business partners, and authorities. Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive maximum performance. Position Hiring RangeThe hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to: applicant's education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets. Compensation: $72,150.00 - $96,200.00Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's. Benefits Include:
For more details, please visit our website at: Careers (livingspaces.com) Equal Opportunity Employer It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. E-Verify Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. Applicant Privacy | |