Customer Service Representative

Benefits Start Day 1!

Come Work with Us!

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

Your Opportunity:

Taylor Print & Service Solutions, a division of Taylor Corporation, is looking for an experienced Customer Service Representative to join their team. The CSR plays an integral part in meeting all company goals.

Your Responsibilities:

• Work independently and coach others to deliver a consistent, exceptional customer experience every time
• Manage all communication - written, verbal and in-person - professionally, proactively and efficiently
• Resolve all customer needs including orders, requests and follow-ups across multiple systems and functions in a courteous, efficient, accurate and timely manner while leading by example and elevating the performance of other team members
• Understand and appropriately use the company pricing system and policies while increasing the knowledge of those around them to do the same
• Own and as needed help team members own escalations and concerns on behalf of customers immediately ensuring thorough root cause analysis and permanent resolution
• Successfully establish, manage and exceed customer expectations throughout all engagements while also helping team members grow in this responsibility
• Openly communicate with peers, internal customers, Management, Operations, and Learning & Development staff to promote customer service needs and departmental standards and goals
• Review a variety of work product
• Set priorities, track activity, manage workflow, identify opportunities and help allocate resources to meet customer deadlines and build strong business relationships
• Foster a customer-focused team of driven individuals with an eye for continuous improvement and raising our level of service.
• Implement change when possible and recommend broader changes to leadership.
• Understand and help the customer articulate their needs while helping other team members grow in this responsibility
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
• Coordinate and, at times, supervise complex customer and company-focused projects and deliverables
• Be available to support customers and the team
• Assume backup or other roles as needed by Supervisor / Manager as needed

Your Shift: Monday - Friday, 8:00am - 5:00pm

You Must Have:

• High School education or the equivalent
• At least 3 years of related / relevant experience in a Customer Service position or specialization
• Strong MS Office skills with emphasis on Excel and Outlook
• Advanced computer experience and ability to implement new technologies

We Would Also Prefer:

• 2-year college degree

About Taylor Corporation

https://www.youtube.com/watch?v=pdXOC8HM-NM

One of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small.

Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions.

We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.