Office Support Person IV - Office of Public Health (Willow Grove Location)

Provide general office support duties for the Office of Public Health (OPH). Primary responsibilities will be supporting the seven operational services (Communicable Disease Control & Prevention, Clinical Services, Environmental Field Services, Health Equity, Epidemiology, Health Promotion, Public Health Emergency Preparedness and Water Quality Management). Will be required to work as part of the Office Support team to accomplish the department's support functions' goals. The position must exemplify OPH's core values and mission, always exercising utmost discretion and tact in client/staff interactions.

This is considered an Essential Position within OPH. Essential employees must report to work as scheduled or remain at work during emergencies. Essential employees carry out essential job functions or assigned emergency duties which may involve assignments within the Department Operations Center, Emergency Operations Center, deployment to a field location to participate in public health activities, or other duties as required during periods of emergency. If received, emergency assignments may be performed under adverse conditions and continue for periods ranging from a few hours to several weeks, months, etc.

The position reports directly to the Health Program Office Coordinator.

Perform daily administrative functions and general office duties including word processing, copying, filing, faxing, data entry and answering phones.

* Coordinate and schedule divisional initiatives, training, etc.
* Provide administrative support in OPH locations when a need is determined, including the public health centers.
* Call clients/customers to confirm appointments, and answer application questions.
* Respond to constituent calls and questions and provide education/information about public health and related concerns.
* Triage calls in the various offices within OPH; retrieve overnight messages and disseminate them appropriately.
* Crosstrain within all operations, including communicable disease and immunization clinics.
* Maintain appropriate inventory levels.
* Communicate regularly with satellite offices and aid within those offices when needed.
* Greet clients/customers at designated HHS reception.
* Ability to work as late as 8 p.m. one to two days per week.
* Required to travel throughout the County if needed.
* Perform related tasks, as assigned by Health Program Office Coordinator.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.?The requirements listed below are representative of the knowledge, skill and/or ability required.?Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Skills

• Must be computer literate with recent work experience using a computer.
• Ability to work in multiple computer systems/applications simultaneously.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Good interpersonal, oral, and written communications skills are required.
• Must be accurate, detail-oriented, and well organized.
• Must project a professional demeanor always.
• Ability to operate a variety of office equipment.
• .Minimum of High School Diploma, or equivalency.
• Ability to drive or have reliable transportation to any of the Montgomery County facilities.
• Ability to communicate verbally and in writing.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools, or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.