Part-Time Technical Support Assistant II

Part-Time Technical Support Assistant II

Hourly Rate: $18.51

Applications Accepted Through 11/22/2024

The Technical Support Assistant II assists in providing computer support to areas of the campus including installation and set-up of equipment; lab maintenance; software loading and configuration; troubleshooting and component testing; and assisting users in the field. Technical Support Assistant II's may act as a stand-in for full-time staff on a temporary, as-needed basis, as well as mentor and train new part-time staff. These positions are on-campus, part-time, 19-hour-or-less per week appointments with an hourly rate of $18.51.

Hours are generally between 8:00 AM-5:00 PM, Monday thru Friday.

Applicants must submit:

• An online employment application
  
• Cover letter
  
• Resume or CV
  

Essential Functions:

• Respond to user requests for assistance or information, submitted via phone, email and in person, while maintaining a high level of customer satisfaction.
  
• Resolve technical problems and/or suggest solutions.
  
• Carry out procedures involved in hardware/software implementation.
  
• Document processes and problem resolutions.
  
• Communicate with faculty, staff, and students, as well as other technical support professionals in the department.
  
• Work with other members of support team to assess processes and procedures, recommend improvements, and assist with implementation.
  
• Inventory computer hardware.
  
• Technical Support Assistant II's are given more responsibility and may act as a stand-in for full-time staff on a temporary, as-needed basis, as well as mentor new part-time staff.
  
• Other duties as assigned.

Minimum Requirements:

• Associate degree in a related field or combination of education and experience supporting Windows and Mac platforms.
  
• Must pass a criminal background check with fingerprinting.
  
• Knowledge of hardware and software related to a technical support environment.
  
• Ability to carry out diagnostic and corrective procedures based on analysis of hardware and software.
  
• Verbal and mathematical abilities sufficient to produce correspondence, communicate effectively, and perform support duties.
  
• Good verbal and written communication skills, as well as the ability to provide excellent customer service to a diverse population.
  
• Ability to carry and lift typical computer components weighing up to 30 pounds.
  
• Ability to crawl under desks to access equipment.
  
• Must sign a confidentiality agreement.
  
• In an effort to comply with SURS return-to-work
  restrictions for employers (40 ILCS 5/15-139.5), candidates for employment at
  Parkland College must either not be a SURS annuitant or must be willing to
  suspend his/her SURS annuity upon employment. This applies to all SURS
  annuitants except those receiving their annuity under either the Self-Managed
  Plan (SMP) or by lump sum payment.

Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through https://www.parkland.edu/careers will not be considered.

Please monitor your email, including spam or junk mail folders, for future correspondence from Parkland College Human Resources.
For further information on the application process, please contact Parkland College Human Resources at 217-351-2220.

Applicants with disabilities may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process.

Requests may be submitted by contacting Human Resources at 217-351-2220 or by emailing hr@parkland.edu.

Equal Opportunity Employer