Administrative Support Associate

Appalachian State University

$36,177-$38,897

United States, North Carolina, Boone

287 Rivers Street (Show on map)

Nov 02, 2024

Position Summary Information

Classification Title	Administrative Support Associate-Acad Dept as Supp Role to Lead Position
Working Title	Administrative Support Associate
Location	Boone, NC
Job Category	6
Position Number	024951
Department	Sustain Tech & Built Envir - 265300
Minimum Qualifications	Graduation from high school; or an equivalent combination of education and experience. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions	The Sustainable Technology and the Built Environment department provides an integrated array of programs spanning the fields of sustainable design and technology. We have developed a reputation for innovative research and sustainable development in the areas of construction and building science, renewable energy, and other sustainable technologies. The primary purpose of the Administrative Support Associate is to perform a variety of program and administrative tasks in support of the Department's students, mission and Departmental Chair. Duties and responsibilities of the position include: Helping the Assistant Department Chairperson with course schedule build/overrides (in Banner) Helping the Assistant Department Chairperson with internship paperwork Maintaining student academic advisor assignments Managing textbook order Updating the department website and social media Helping the Department Chairperson with a Newsletter for alumni/donors Hiring, supervising and mentoring student employees Liaising with the Office of Student Employment to secure work-study funding Managing phone, email, and in-person contacts in the department
Knowledge, Skills, & Abilities Required for this Position	Proficient with software packages including Microsoft Office Suite and Google Apps (including Form development) Ability to handle a wide variety of requests with a positive attitude when assisting students, faculty, and staff Proficiency with technology, problem-solving, and developing workflows Organized work habits with experience assisting others in an office environment Ability to multitask Strong belief in customer service
Preferred Qualifications	Proficiency with developing Google Forms/applications and Excel Ability to multi-task and prioritize work in an ever-changing environment
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.0
Work Schedule/Hours	Monday - Friday; 8:00 am - 5:00 pm
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level	Advanced
Salary Grade Equivalency	GN06
Salary Range
Anticipated Hiring Range	$36,177-$38,897
Required Functional Competencies to Successfully Perform Job Duties.	Communication-Verbal: This is a student-facing position and serves as the office receptionist. They must greet faculty, staff, students, and guests and assist them with questions. Schedule and coordinate student tours. Consult appropriate resources as needed to complete tasks. Manage the office supplies and work with the Administrative Lead in ordering supplies as needed. Manage the departmental copier and copier supplies. Communicating effectively with students to convey the process needed to complete forms and explain the flow of campus procedure. Serve as an effective part of the Sustainable Technology and the Built Environment office team assisting faculty and staff in day-to-day procedures. Information/Records Administration: Using departmental and university policies and procedures, maintain student records, process registration information, and maintain advisor/advisee assignments in Banner. Also, process permits/overloads/special course forms for registration each semester. Problem Solving: Identify and recognize problems that require research and review of policies and procedures. Use sound judgment for problem-solving and obtaining approval from appropriate personnel when needed.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	11/01/2024
Closing Date	11/10/2024
Competency Level Statement	Management will only consider applicants who meet the required competencies.
Special Instructions to Applicants	Please attach required documents: Cover Letter Resume List a minimum of 3 professional references in the application
Search Chair Name	Ok-Youn Yu
Search Chair Email	yuo@appstate.edu
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/48582
Posting Number	201502756P