R&R Supervisor

You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need.

Wage - $28.00 - $34.00

Benefits

* Medical/Dental

* FSA

* 403(b) Retirement

* Additional Voluntary Benefits

* Paid Holidays

* Vacation/Sick Leave

* Education Assistance Program

* Employee Assistance Program

* Longevity awards

Position Summary:

This position is responsible for the office management for Richland Catholic Charities Services location. This includes direct supervision of the Reception, Registration and Records Teams and oversight for overall office operations. The position provides leadership and direction in monitoring work assignments, ensuring adequate coverage, and providing back up/supervision for support staff, general facility oversight and purchasing in coordination with the Director of Mental Health. The position is responsible for ensuring the certification of the data sends, training new staff, and chart documentation.

Responsibilities:

Provide supervision for Reception, Registration and Records department.

• Provide oversight and supervision of all Reception, Registration and Records functions and staff.
• Coordinate staffing schedules and designation of responsibilities.
• Lead team meetings for Reception, Registration and Records staff.
• Complete annual performance evaluations for all supervisees.
• Make recommendations for hiring new positions to the Client Services Division Manager

Oversee all functions related to Reception, Registrations and Records Department to ensure confidentiality, continuity of services, access, and review standards are met according to contract.

• Assure that client walk-ins and phone calls from persons requesting Mental Health services are promptly returned.
• Ensure screening for urgency and appropriateness of services, make referrals when other services are more appropriate or refer to Crisis Services.
• Ensure assignment of cases for intake-assessment or crisis services.
• Work with support, accounting, billing and clinical staff to ensure continuity of client services
• Ensure medical records requests are processed in a timely manner.
• Ensure access and review standards are being met according to the contract requirements.
• Maintain records and outcome data per the agency policy.
• Maintain positive working relationships with referral sources.
• Assist with the preparation for audits and administrative reviews
• Mileage sign off for Records and Registration Staff

Perform other Office Management responsibilities

• Complete functions related to clinical records and information systems
• Performs responsibility as a liaison for the gathering of information to the Mental Health Division Director
• Train new records and registration staff on all aspects of Electronic Medial Record documentation as related to their positions and provide refresher training as needed.
• Provide a brief Carelogic training to new clinical staff
• Manage failed activities to meet GL month end closing requirements

Job Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking, hearing and adequate vision on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time.

Non-Physical Requirements:

Education

• Bachelors degree and 2 years experience preferred
• Associates degree and 5 years experience with administrative detail and working with consumers

Experience

• 3 years experience in supervisory and Office Management, preferred

Special Skills

• Knowledge of Community Mental Health Systems and requirements
• Knowledge of community resources
• Excellent client and consumer communication skills
• Good verbal and written communication skills
• Ability to manage high detail administrative tasks
• Ability to work independently and as a team member
• Data entry and other computer skills
• Strong interpersonal skills
• Flexibility in scheduled work hours to accommodate evening hours as necessary
• Demonstrated supervisory skills
• Familiarity with Avatar or behavioral health databases preferred

Licensure, Registration, Certification

• Valid Washington State drivers license and minimum required liability insurance for WA State

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color national origin, gender (with or without sexual conduct), age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, or any other characteristic protected by applicable law.