Cafe Senior Lead (West 8th St.)

Hi, we're Stumptown. We're a coffee company, and we source, roast, taste, package, sell, deliver, brew and serve what we firmly believe is the best coffee on the planet. We are progressive, open, and evolving but uncompromising in our commitment to quality. We work hard, collaborate constantly and have fun every day. We pride ourselves on our passion for excellence, our spirit of generosity and on the long-term relationships we nurture as we guide our coffee from the good hands of our hardworking partners at origin into the cups of our customers. If you love coffee, people and getting things done, this just might be the place for you.

Reporting to the Cafe Manager, the Cafe Senior Lead creates a store environment focused on customers, coffee, and quality by modeling Stumptown culture. Senior Cafe Leads are responsible for coordinating training programs for all new baristas and serve as quality assurance for the team. Cafe Senior Leads are expected to constantly expand on their coffee knowledge, continue to develop their passion for the craft, and exemplify Stumptown values of constant growth, best-in-class hospitality, and quality in all things.

• Act as the service lead, ensuring customers receive an exceptional experience in service, speed, quality, cleanliness, and hospitality; serve as the face and voice of Stumptown to customers in the cafe.

• Lead excellent hospitality through effective deployment, training, and in the moment coaching.

• Partner with Cafe Manager to achieve financial results and operational targets by driving sales and effectively managing store resources.

• Assist in managing daily activities including managing receipts and deposits; aiding in cafe maintenance and general upkeep; ensuring product availability through effective inventory management (placing orders, executing counts); keeping cafe menus up to date.

• Maintain extensive coffee knowledge; know origins and stories of coffees available; attend monthly trainings; stay informed of industry trends; assist with customer education.

• Ensure consistency among all baristas at the cafe on Stumptown's coffee, espresso, milk techniques, and brew methods; Function as in-house QA, ensuring that standards are met with every drink that goes out to customers.

• Work in conjunction with the regional Education Team and Cafe Manager to onboard new hires using the on-boarding checklist, ensuring their smooth and timely development towards bar certification.

• Communicate with staff about sign-up and details for coffee training; Ensure all employees sign up, arrive on time, attend as enrolled, and act in a professional manner

• Responsible forday-to-day activities that embrace sustainability and reduce the impact on the environment. Follow SOP's for minimizing waste, conserving energy and limiting water usage and share ideas on how to improve processes whenever possible.

• Other duties as assigned

• Ensure cafe employees are delivering on our hospitality and quality standards to customers by directing and following up on tasks and assignments throughout the shift.

• Support skill building for all cafe employees by providing honest and constructive feedback on drink quality.

• Oversee Barista training schedule to ensure that training timelines are met.

• One year of previous restaurant/hospitality and previous shift supervisory experience is required.

• Health department license or certification as required by state or local requirements.

• Experience and proficiency with Stumptown espresso preparation standards.

• Demonstrated ability to hold self and others accountable to achieve goals and uphold commitments.

• Must be able to work independently with minimal supervision.

• Demonstrated passion and enthusiasm for coffee as well as a desire to educate others about our coffee.

• Great communication skills both with employees and customers.

• Early AMs, nights, weekends, and extreme reliability are required.

• Stand and walk-must be able to stand for shifts and move about the cafe

• Perform repetitive motion with the hands, wrists and forearms to operate espresso machinery

• Taste/Smell - ability to detect and perceive smell of coffee

• Talk/hear - frequently communicates with customers

• Carry weight, lift - lift up to 5 pounds frequently and up to 50 pounds occasionally

• Work is performed in the cafe

• The work environment can be noisy

• Interfacing with the public

• Pay Transparency Notice: Pursuant to 2022 NYC Local Law 32, the target base compensation for an external hire for this position can range from $19.00/hr to $20.00/hr + tips.

At Stumptown, we welcome diversity and celebrate that our communities include individuals from all backgrounds, identities, and walks of life. We strive every day to foster an environment of inclusion, diversity, equity, and accessibility that supports our employees, customers and communities. We know that embracing diversity makes us stronger, enriches our culture, and allows us to grow together. We encourage candidates with diverse backgrounds, identities, skills, and abilities to apply. If you require reasonable accommodation in completing the application, interview or assessment process, please direct your inquiries to a member of the People team at jobs@stumptowncoffee.com or by calling (855) 711-3385. We are proud to be a B Corp and equal opportunity employer.