SR. TECHNOLOGY COORDINATOR

Loyola University Chicago

United States, Illinois, Maywood

Nov 01, 2024

Position Details

Job Title	SR TECHNOLOGY COORDINATOR
Position Number	8150016
Job Category	University Staff
Job Type	Full-Time
FLSA Status	Exempt
Campus	Maywood-Health Sciences Campus
Department Name	ACADEMIC & OPERATIONAL SUPPORT
Location Code	IT SUPPORT SERVICES
Is this split and/or fully grant funded?	No
Duties and Responsibilities	This position supports the construction of new and remodeled electronic classrooms and conference rooms. Primary responsibilities include identifying appropriate equipment for learning spaces, developing a timeline for delivery, and coordinating the purchase and installation of these packages with other university departments and outside vendors. The incumbent oversees the hand-off of spaces upon completion, creates documentation, and delivers training on new systems. This position also provides on-going administrative back end support for remote classroom management and lecture capture systems. Additional duties involve on-site support for VIP events, general maintenance of equipment, and evaluation of new technologies. The incumbent is expected to be fluent in the university's web conferencing platform and learning management system as well. 1. Identifies appropriate equipment for classrooms and conference rooms. 2. Develops project timelines that include milestones and final deliverables. 3. Works with other university departments and outside vendors to coordinate the purchase and installation of equipment packages. 4. Oversees the hand-off of new spaces; creates documentation and delivers training. 5. Maintains the back end infrastructure for classroom systems. 6. Provides on-site support for VIP events. 7. Assists with the general maintenance of classroom equipment. 8. Evaluates new and emerging educational technologies; pilots when appropriate. 9. Performs other duties as required.
Minimum Education and/or Work Experience	Bachelor's degree in Business, Digital Media, Computer Science, Education, or related field with at least of five years comparable work experience.
Qualifications	Fluent in classroom technologies, comfortable working with computers, and have the ability to effectively use Loyola's call logging and communication systems. Education/Experience: The individual in this position must: Demonstrate a personal commitment to a high performance environment. Actively seek ways to apply technology to university projects and processes that potentially are enabled by technology. Language Ability: Excellent and persuasive communication (oral, written, presentation), interpersonal and consultative skills to work effectively with external customers and providers, and internal clients at all levels of the University. Core consulting skills such as business writing and presenting, and analytic comparisons. Ability to read, analyze, and interpret general business processes, technical procedures, and user documentation. Ability to develop and write reports, business correspondence, and procedure documentation. Able to communicate technical ideas and concepts to non-technical audiences. Computation Ability/Business Skills: Strong analytical and problem-solving skills. Ability to understand and apply concepts such as resource utilization, work effort, percent to complete and project health. Reasoning Ability: Must be detail-oriented, results-focused, possess effective written and verbal communication skills, and be able to support change management initiatives. Synthesizes complex or diverse information; Generates creative solutions; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in both group and individual problem-solving situations. Looks for ways to improve and promote quality; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance. Ability to be flexible and adaptable to changing environments and business situations. Proactively manages change through existing change management processes, and project risks through early identification, negotiation and/or escalation when required. Evaluate technology problems and create manageable solutions. Able to synthesize complex or diverse information at an enterprise level. Interpersonal: Positive attitude and strong work ethic; Ability to work independently and in team settings; Focuses on accountability and problem and conflict resolutions; Maintains confidentiality and follows ITS and other University policies regarding data security and protection; Balances team and individual responsibilities; Contributes to building a positive team spirit; Effectively influences actions and opinions of others; Strives to continuously build knowledge and skills; Shares expertise with others; Able to communicate technical ideas and concepts to non-technical audiences; Excellent oral and written communication skills. Shows respect and sensitivity for cultural differences; supports and engages with University Diversity, Equity and Inclusion initiatives. Treats people with respect; Works with integrity and ethically; handle sensitive and confidential issues and materials appropriately. Organizational Skills: Must be hands-on, detailed oriented and have the ability to quickly adapt to changes and new ideas. Supports organization's goals and values; Develops strategies to achieve organizational goals; Adapts strategy to changing conditions; Includes appropriate people in the decision-making process; Strong administrative and organizational skills. Availability: The majority of the work for this position will occur within the standard work week. However, this position will be on-call, and may need to work during off-hours to respond to problems, maintenance, and scheduled projects. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates/Credentials/Licenses	None is required, although any type of certification demonstrating expertise in project management, computers, multimedia, Crestron/Q- SYS programming is a plus.
Computer Skills	Individuals must be familiar with a variety of technical concepts, practices, and procedures in both the computer and media industries. They should also have a sound understanding of operating systems (Windows and Mac), presentation software, and specialized tools such as lecture capture, interactive whiteboards, document cameras, student response systems, and a variety of mobile devices. Some experience with Sakai (or other LMS), Zoom, Panopto, and Top Hat is highly desired.
Supervisory Responsibilities	No
Required operation of university owned vehicles	No
Does this position require direct animal or patient contact?	No
Physical Demands	None
Working Conditions	None
Open Date	10/31/2024
Close Date
Special Instructions to Applicants
Diversity and Inclusion Statement	Diversity, Equity, and Inclusion As one of the nation's largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors *diversity, equity, and inclusion* . We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive *benefits* centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.
Quick Link for Posting	https://www.careers.luc.edu/postings/29630