Service Supervisor

Nalco, an Ecolab Company, has an immediate need for a Service Supervisor in our Global Chemical group supporting our PetroChemical customers. If you are a strong plant operations professional with a proven track record of success in people management and water treatment, we invite you to apply. This is your opportunity to join a large, growing company offering a competitive base salary and excellent benefits.

Job Scope

The Service Supervisor is responsible for the oversight of Nalco's service team and scope of work execution on a day-to-day basis at our customer facilities. They are responsible for the safe execution of our scope of work and ensures it aligns with customer contract commitments. Duties will include planning and scheduling of work, supervision of technicians, coordinating and quoting equipment installs, purchasing spare parts, maintenance and repairs of equipment, and ensuring that all contract terms & conditions and guarantees are satisfactory managed. Communicate effectively with Nalco sales team and District Manager regarding SOW execution, project support, and service team performance.The position requires a high level of professional leadership.

Key Responsibilities

• Responsible for the development and implementation of a site-specific safety plan.
• Strong working knowledge of industrial water treatment technologies including RO systems, heating and cooling, physical and chemical processes, corrosion protection, and biological (anaerobic and aerobic).
• Responsible for hiring, training and managing 4-6 direct reports (service technicians).
• Develop and maintain the site-specific documentation including procedures, work instruction, process control plans and process flows. Train the service team on these site-specific documents and maintain database of these documents.
• Responsible for planning and conducting audits that review the operations, maintenance, compliance with safety and contract requirements.
• Responsible for forecasting and controlling cost for the assigned responsibilities.
• Responsible for developing strong working relationships with the customer, Nalco technicians and Nalco sales team.
• Accountable for developing the training materials, schedule and conducting the training for site personnel to ensure that they have the skills and knowledge to perform their roles safely, efficiently and effectively.
• Assist Nalco sales team in pursuing new business and contract renewal
• Supports the business development process in the retention and extension of contracts.

Minimum Qualifications

• A minimum of 5 years' water treatment experience
• Operations experience in an administrative and budgetary role.
• Computer literacy and competency with Microsoft Office programs.
• Industry experience in a manufacturing or industrial setting
• Experience with Install and Maintenance of Control Analyzers

Preferred Qualifications

• A minimum 5 years' experience managing or supervising employees.
• Experience managing multiple sites or facility operations/maintenance.
• Bachelor's Degree in technical field/engineering or equivalent

Benefits

Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.