Summary
Performs coordination and communication duties associated with the timely and accurate booking/pickup/delivery of loads scheduled for the operation. Responsible for processing logistics orders, executing system tasks and reports, and monitoring loads in transit.
Essential Functions
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
* Tracks loads from pick up to delivery with carriers via phone, e-mail, EDI and internet.
* Manage OTM and SAP Flow team transactions ensuring accurate reconciliation between the two systems Communicates information for dispatch and performs routine to complex dispatch functions.
* Works with freight forwarders and customs brokers.
* Handles issues and problems related to the movement of customer's products by interfacing with internal and external parties to ensure timeliness of service.
* Enters booking and load information into WMS, TMS, and release loads.
* Coordinates rail shipments and other unique/complex movements.
* Monitors and maintains reports of rail car and warehouse sensors deployed throughout RDC network.
* Ensures proper documentation related to shipments is obtained and maintained.
* Utilize OTM system to prepare and deploy daily rail schedule for outbound freight.
* Follows through on internal and external customer issues to ensure 100% customer satisfaction.
* Communicates with customer, carriers and internal staff in a timely, effective and professional manner.
* Responds to inquiries from a variety of sources including carriers (warehouse directions, load info, etc.), customers, and team members.
* Participates in auditing freight billing and load information.
* Tracks, verifies, and reports on status of international logistics and transportation events in a timely manner.
* Performs manual uploads in OTM for international inbound rail shipments.
* Files documentation related to shipments in a timely manner.
* Participates in ad hoc research and analysis with managers.
* Identifies process improvement opportunities.
* Develops standard operating procedures for their desk and trains others on those procedures.
* Maintains satisfactory attendance, to include timeliness.
* Responsible for understanding and complying with applicable quality, environmental and safety regulatory consideration.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
* High school diploma or State-issued equivalency certificate plus 2 years of experience in transportation, truck dispatching, or customer service.
* Skilled in MS Excel, Outlook, Access, Word and PowerPoint at a Basic level.
* Work overtime and weekend shifts when required.
* Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
* Skilled in writing simple correspondence.
* Skilled in adding, subtracting, multiplying and dividing using whole numbers.
Preferred Qualifications
* Bachelor's Degree.
* Working knowledge of SAP, TMS, WMS, system.
* Deals with issues in a calm and methodical manner.
* Deals with issues with high level of urgency.
* Uses discretion required in dealing with confidential information.
* Good origination skills.
* Experience effectively working against defined goals in a fast paced environment.
* Experience critically assessing situation, solving problems, and working effectively under stress.
* Experience with multitasking and time management.
* Experience with heavy phone usage.
* Experience in transportation and numerical analysis
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, feel, talk and hear. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision. Must be able to lift 50lbs repeatedly as needed.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Compensation
- Hiring Hourly Rate: $21.92 - $25.77.
- Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.
Perks & Benefits
- This position includes a competitive benefits package.
- Please clickhereto view our full list of benefits.
G3 Enterprises
$21.92 - $25.77.
Nov 18, 2024