Program Manager - Learning Solutions Event Manager- EST/CST

Program Manager - Learning Solutions

We are looking for a Program Manager with experience working in a fast-paced, global team as well as delivering a variety of projects successfully. This role includes balancing all aspects of project delivery (scoping, resourcing, quality assurance, timelines and budget) while ensuring clear communication across the project team, account teams, consultants, and clients.

You will report to the Project Management Team Lead and work closely with the Content, Design and Development Team and Account Management Team to develop and execute a clear project plan that meets a client brief.

You will enjoy working within a challenging, global environment and will adapt your skills in any given moment to ensure excellent and smooth delivery of tasks assigned. You will enjoy producing highly accurate, error-free work that is of a high standard, and will be transparent and clear in all your interactions.

You will be a true team player - taking accountability for a project whilst ensuring each stakeholder involved is clear on their responsibilities and perform their tasks to deadline.

This is a salaried position, comprehensive benefit package including dental, medical, vision, 401K, company funded long-term, short-term disability, life insurance, wellness programs, company paid holidays, generous PTO, and more.

Key responsibilities

• Manage a diverse portfolio of global multi-client projects, varying in size, complexity, and deliverables. Primary focus is on managing Learning and Development events, eLearning products, and L&D strategy projects.
• You will be comfortable being the expert in the room from an operational perspective and confident leading multi skilled, global teams through all stages of the project lifecycle.
• Create detailed and considered project plans using established templates and tools, ensuring key meetings are scheduled and delivered correctly with clear notes shared and actions followed up on.
• Manage and maintain project plans, project trackers, finance systems, and ensure project-related operational tasks are performed consistently and with accuracy.
• Ensure projects are kept on the right path and consider all eventualities by putting contingency plans in place and manage risks accordingly. Ensure projects are financially aware, have the most appropriate resource aligned, and deadlines are met. Ensure all deliverables are delivered in line with the approved statement of work and to an exceptional standard.
• Ensure all project stakeholders are clear on their roles & responsibilities and take accountability for ensuring that all tasks are completed on time, within budget and to a high standard.
• Communicate and present project information and updates to all levels of stakeholders. Build strong relationships with all internal and external stakeholders of all levels and help other team members to do the same. Lead thorough, yet efficient, project planning and briefing meetings.
• Partner with the business development team to create client proposals and contribute to the delivery of pitches/RFPs.
• Create and manage complex budgets, ensuring projects do not exceed the allocated budget. Liaise proactively with the Account Management and Finance team to ensure the project financials are accurate and up to date on all internal systems.
• Proactively collaborate with account teams and clients to identify new opportunities.
• You will enjoy relationship building and client conversations in equal measure to creating spreadsheets, data entry, and tracking task statuses.

Essential Skills, Knowledge and Experience

• 5+ years' experience in project management / event management ideally in a learning and development environment.
• Experience in working in an agency environment desirable.
• Experience in working in a pharmaceutical environment desirable.
• PMP qualification or equivalent preferred but not required. (US Only)
• Exceptional planning, prioritization, and organizational skills. Takes pride in work and has impeccable attention to detail.
• Effective Communication: Strong written and verbal communication skills with ability to build lasting relationships with internal and external stakeholders and confident in presenting to project teams and clients.
• Self-Starter: Proactive attitude, takes ownership over projects, enjoys responsibility and accountability.
• Experience in using project management and ERP systems (Smartsheet, Workday, Microsoft project).
• Flexibility: Willingness to work flexibly to fulfil client requirements.
• Proficient in the use of Microsoft Office packages, especially Outlook, Word, Excel and PowerPoint.
• Financial systems, spreadsheets, data entry, and project planning comes naturally to you, and you use them to track progress, and to flag and mitigate risks, whilst always looking to put in place ways of working that improve delivery and efficiency.
• Strong financial acumen: Able to create, monitor and reconcile detailed budgets.
• Client-Centric approach: Builds trustful relationships, delivers exceptional client service.
• Adaptability: Comfortable in a dynamic environment with evolving client needs.
• Creativity: Thinks innovatively to ensure the best outcomes for external and internal stakeholders.
• Accuracy: Able to clearly follow processes and accurately enter data.
• Collaborative Spirit: Works effectively with cross-functional teams and clients.
• Strives for continuous improvement to processes and project delivery.
• Problem-Solving: Anticipates challenges, mitigates risk and makes informed, thought-through decisions.
• Willingness to learn and adapt to company philosophy and ways of working.
• Leads by example to ensure consistency and clarity of the Amplity brand.

EPICC Values:

All positions at Amplity Health have a responsibility to demonstrate our EPICC Values in order to uphold our high-service standards.

Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion: We love what we do. Our energy inspires, engages, and motivates others.

Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

ABOUT US

We have a 40-year track record of delivering solutions for Pharma and Biotech companies large and small.

Our wide-ranging capabilities include clinical and medical outsourced teams; clinical and medical capability development; companion diagnostic and precision medicine solutions; medical communications; expert engagement; remote and field solutions for patients, payers, and physicians; and strategic and access consulting. Therapeutically, we cross many areas but have been a leader in oncology and rare diseases.

Our one-of-a-kind Insights database offers clients a detailed view into patient-provider interactions and provider treatment rationale not found through any other provider.

Every offering, every touchpoint, every solution is designed to ensure our pharmaceutical client's patients gain access to and benefit from the best medicines for the right reasons.

OUR CULTURE

Our company values align to our partnership vision and define our culture. These EPIIC values are reinforced in our people, our processes, and the solutions we provide for our clients: Excellence, Passion, Innovation, Integrity, and Collaboration.

We believe that delivering on true partnership for our clients begins and ends with our own team, which is why we relentlessly recruit and maintain teams devoted to living our EPIIC values. The result? An inclusive, collaborative, and respectful culture we are proud of. We hold one another accountable to maintaining a safe workspace where we challenge one another to bring our best selves to work each day.

You will never feel unsure about how our EPIIC values look when lived out. We make conscious efforts to model and reward behaviors that remind our colleagues, clients, vendors, and partners what we stand for.

We foster a sense of belonging by ensuring contributions are heard and respected. We want every member of the team to feel like they have a voice and they can use it. Constantly challenged and always supported, each member of our team is empowered to create innovative, meaningful outcomes for our clients.

Opportunities with Amplity offer competitive compensation and dependent on the opportunity could include a comprehensive benefits package and 401K benefits.

To learn more about us, visit our website at amplity.com or our social media pages, linkedin.com/company/amplity-health and twitter.com/amplityhealth.

CELEBRATING DIVERSE PERSPECTIVES

We passionately champion a culture of belonging, with transparent company practices that drive diversity, equity, and inclusion. Our commitment to inclusion is core to who we are. We welcome people with diverse backgrounds and perspective who ignite curiosity and challenge the status quo. As a provider of services across 6 continents, our team is as diverse as the clients we serve and the countries we work in.

We seek to create an inclusive, fair, and respectful environment that celebrates the individual differences and unique perspectives each person brings; where everyone feels a sense of belonging and can be their true, authentic, and best self.

As an equal opportunity employer, we welcome everyone to our team. We promise to maintain a safe working environment where team members can thrive. The IDEA - Amplity's Inclusion, Diversity, and Equity Alliance - makes sure of it. The IDEA helps our organization embrace diverse business practices, creates a sense of community through colleague resource groups, reminds our leaders to sponsor and embrace diversity, equity, and inclusion, and encourages cultural competence and awareness through company-wide resources for learning.

Our commitment to diversity spans our people, our processes, and our suppliers.

OUR DIVERSITY POLICY

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.