Information Systems Analyst (INFO SYS ANL 2)

The GradSphere Platform Developer is a key contributor to the development, maintenance, and optimization of GradSphere, the automated business process management system at UC Davis Graduate Studies. The Platform Developer will focus on designing user-friendly front-end solutions while collaborating with stakeholders to ensure that technical enhancements align with business objectives. Responsibilities include front-end UI/UX design, conducting user research, and implementing both manual and automated testing frameworks to improve user experience. Additionally, the position provides DevOps and database management support to the Lead Platform Developer, ensuring application stability, security, and performance. As the primary contact for technical support, the Platform Developer will take initiative in handling user requests, troubleshooting issues, and clearly communicating system changes. By emphasizing user experience optimization, this role will work closely with the GradSphere team and the Information and Educational Technology (IET) team to meet key performance indicators and enhance user satisfaction.

Apply By Date

11/30/2024 at 11:59pm

RECRUITMENT PERIOD ONE MONTH: Applicants will be screened after two weeks; and then on a weekly basis. The position can be filled prior to the removal date

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

• Bachelor's degree in related area and / or equivalent experience / training
• Experience in front-end UI/UX design and development; ability to translate user requirements into effective and user-friendly design solution.
• Familiarity with database management, DevOps practices, and version control systems.
• Experience with user testing, including developing testing frameworks and executing automated tests.
• Advanced problem-solving skills with the ability to independently analyze and troubleshoot technical issues. Ability to use a ticket management system (e.g., ServiceNow) to provide user support.
• Excellent communication and collaboration skills, with the ability to work across diverse teams and communicate technical concepts to non-technical stakeholders.
• Experience documenting system processes and providing end-user support or training.

Preferred Qualifications

• Familiarity with Appian or other business process management platforms.
• Experience working in higher education or with academic business processes.
• Experience working with JSON for data interchange, including parsing, generating, and manipulating JSON objects in the context of API interactions and application development.
• Knowledge of information security best practices, particularly within an academic environment.
• Proficiency in SQL for data modeling and querying relational databases, with experience in designing and optimizing database schemas, writing complex queries, and ensuring data integrity.
• Strong understanding of HTTP protocols and web service communication, including the ability to work with RESTful APIs, handle GET/POST requests, manage headers, and troubleshoot HTTP-related issues.

Key Responsibilities

• 45% - Systems Analysis, Front-End Development and UI/UX Designs
• 25% - DevOps, Testing, and Quality Assurance Support
• 30% - Technical Support and Experience Optimization
  
  

Department Overview

Graduate Studies (GS) advocates on behalf of graduate students and postdoctoral scholars, supports the faculty and staff engaged in delivering graduate education, and administers academic and administrative policies affecting graduate students and postdoctoral scholars that foster a culturally and intellectually diverse environment characterized by high academic standards. Graduate Studies at UC Davis includes more than 100 dynamic degree programs, and a diverse and interactive global student. The division of Graduate Studies (GS) embraces and values diversity, equity, and inclusion (DEI).

We are committed to employing and retaining a diverse workforce and have programs and policies in place to ensure all employees can succeed regardless of race, color, national origin, religion, sex, gender expression, gender identity, gender transition status, pregnancy, physical or mental disability, medical condition, genetic information, ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services, including protected veterans. In acknowledgement of historical and current injustices faced by marginalized members of our global UC Davis community. We are firmly committed to supporting our Principles of Community and applying tenets of diversity, equity, and inclusion into every aspect of our everyday work and organizational culture.

POSITION INFORMATION

• Salary or Pay Range: $32.42/hr. - $57.71/hr.
• Salary Frequency: Bi-Weekly
• Salary Grade: Grade 21
• UC Job Title: INFO SYS ANL 2
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100% Fixed
• Shift Hours: M-F
• Location: Davis, CA
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• First 30 days in office and then hybrid schedule optional as approved by supervisor. Division flexible/hybrid schedule available as approved by the Vice Provost/Dean. Work occasional overtime including evenings, nights, and weekends. May be required to work in an open and/or shared office environment with multiple interruptions.
• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere