Field Performance Advisor

Must be located in the specified market area. Local travel required up to 75% of the time.

About this opportunity:

The Field Performance Advisor (FPA) is responsible for driving optimal performance and continuous improvement among our Suppliers by engaging in regular site visits to consult and engage directly with Suppliers to correct real-time discrepancies and identify ways to improve crew effectiveness, tool utilization, and quality. The FPA will utilize their knowledge and expertise to consult with Suppliers and develop process improvements that can be integrated across sites and markets throughout the country The FPA role will partner directly with market Suppliers as a representative of Ericsson to share feedback, recommendations, and work closely with various support groups to implement more efficient and standardized ways of working.

What you will do:

• Assess and interpret site performance indicators such as cycle time, COP accuracy, JHA adherence, Ericsson tool usage, construction quality, and specific customer requirements
• Identify improvement areas in Supplier performance based on analysis, provide feedback to the Territory Director and Suppliers, and collaborate with Suppliers to implement corrective actions
• Collaborate with suppliers on-site to perform root-cause analysis of performance issues, resolve problems, and ensure immediate corrections related to safety and construction discrepancies
• Plan daily and weekly site and supplier visits strategically to meet key objectives and enhance market performance, taking into account suppliers' KPIs, performance, and current needs
• Serve as a liaison for Ericsson's Senior Construction Managers and Project Management teams to assess and support market-level on-site requests, including customer meetings, site access, and construction drawing validation
• Develop and propose process improvements for Supplier's site construction and Ericsson tools based on performance metrics, working with Automation teams to enhance tools and efficiency. Collaborate with nationwide Field Performance Advisors to address systemic issues and suggest cross-market improvements.
• Gather and report supplier performance data for deployment process changes and trials, providing support for business cases for new features or working methods
• Establish strong relationships with market Suppliers to promote continuous improvement and mutual feedback between Ericsson and the Supplier
• Ensure Suppliers understand and follow Ericsson and customer procedures, methods, and tools relevant to their assigned sites
• Continuously refine and provide feedback on Ericsson and customer-specific training and information to enhance delivery performance accuracy using Site Tracker and Power BI metrics
• Support Governance for quarterly Supplier business reviews, report field findings on supplier performance, propose improvements, and manage field-related actions from QBRs

• A bachelor's degree is preferred, along with at least 7 years of relevant experience
• Skilled in providing design solutions and advising on the sequence of operations
• Comprehensive knowledge of general construction processes and procedures
• Proficient in managing and directing suppliers, estimating construction scope, and more (including Civils, Ground, L&A, Backhaul, Maintenance Work)
• Familiar with enforcing Ericsson and client construction and quality standards
• Capable of interacting with customers, property owners, and other necessary internal and external personnel
• Extensive understanding of contracts (leasing, vendor, and customer-related) and strong financial skills
• Proven ability to collaborate and build positive relationships with suppliers or other external partners
• Experienced in leading or motivating teams to achieve optimal performance
• Thorough understanding of health and safety regulations relevant to Ericsson and its suppliers in the local market
• Completed an approved 30-hour OSHA course for the telecommunications industry
• Experience with Ericsson equipment portfolio is advantageous

Behavioral competencies:

• Performs at a high level with minimal supervision in a fast paced and fluid work environment
• Proactively analyzes issues, identifies problems, and makes sound decisions
• Ability to collaborate and partner with Suppliers for successful delivery
• Ability to understand performance metrics and analytics and identify areas of improvement
• Strong verbal and written communication skillls
• Advocates and generates a positive work environment and culture that embodies Ericsson's core values.

Typical Interfaces:

Internal

Market Project Team, Customer Unit (CU), Customer Project Management , Environmental Health & Safety (EHS) , Ericsson Automation and Operational Excellence team, People Function

External

Customers, Third Party Suppliers