Student Services Specialist - Journey

The Office of Student Services is part of the College of Nursing Student Services and is responsible for the oversight of marketing, recruitment, admission, enrollment and retention initiatives, advisement of undergraduate nursing majors, registration, compliance, and graduation services in the College of Nursing. This office serves enrolled undergraduate and graduate students as well as prospective students to facilitate academic success. Student Services is a dynamic and busy office setting that provides essential services to enrich the student experience during enrollment.

The position is housed in Student Services and is responsible for facilitating and managing College of Nursing admission and clinical/practicum compliance requirements according to agency contractual agreements and accreditation guidelines for all students enrolled in College of Nursing. A high level of communication, and organizational skills are essential in this position as well as the use of multiple software platforms. Customer service skills including strong written and verbal communication are needed to provide timely and effective communication with students, faculty, staff and clinical agencies. The ideal candidate should have the ability to adapt quickly to a changing and dynamic work environment.

This position is cross trained to be knowledgeable about other key components and processes within Student Services in order to assist when a fill in is needed. In person attendance at some after hours and weekend events are required. Examples include but are not limited to Open House, Students Aboard and College of Nursing recognition ceremonies for graduating students. Occasional overtime is needed to meet strict agencies deadlines. Employees are required to exercise confidentiality in accordance with policy and applicable state, federal and local laws such as Family Educational Rights and Privacy Act ( FERPA) and Health Insurance Portability and Accountability Act ( HIPPA).

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.