Auto Glass Sr Lead Technician

You've probably never thought about working with vehicle glass for a living - you're not alone! Our everyday heroes come from all sorts of backgrounds, many of which have little (or no) mechanical experience. If you're naturally curious and have a customer service mindset, we'll teach you the rest.

At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands-on professional that leverages their Safelite training, industry-leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

What You'll Get
* A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
* Up to $5,250 annually in tuition reimbursement.
* Paid training and all the tools and resources you'll need to be successful.
* View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do
* Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service.
* Provide Advanced Driver Assistance Systems (ADAS) recalibration services using Safelite's tools and processes.
* Proficiently operate Safelite's tools and technologies, including: True Seal, Ezi-Wire, Glass Table System (GTS), work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
* Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday.
* Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items to customers.
* All other duties as assigned.

What You'll Need
* Age: Must be 18 years of age or older.
* Valid state-issued driver's license required.
* Safelite SafeTech certification required.
* The ability to operate a Safelite van, following all safety, cleanliness policies, traffic laws, and maintain a safe driving record.
* Flexibility with hours and days trained/worked, as workloads fluctuate.
* Comfort working outside in a variety of weather conditions.
* Present a professional appearance and wear personal protective equipment.
* Physical requirements: lifting and carrying up to 75 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.
* High School Diploma/GED/Equivalent preferred; ability to read, write and interpret technical directions required.

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This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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