Default Manager

CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

The Default Manager leads the Credit Union's Default Management team which monitors and manages foreclosure activities, collateral disposition - real estate and personal property, and collections-based legal activities. This individual will ensure that all default management processes and procedures adhere to state and federal laws and internal Credit Union policies. The Manager will navigate and report on the portfolio of non-performing loans and continually enhance processes to maximize department efficiency and effectiveness.

NORMAL DAY-TO-DAY WORK

1. Sets the strategic goals for the Default Management team. Effectively communicates and provides feedback and guidance to the team as it relates to the progress and results of team goals.
2. Creates and maintains scalable, efficient, and compliant processes, procedures, and controls to ensure all Default Management loan activities are executed properly and efficiently.
3. Coordination and supervision of pre- and post-bankruptcy filing, tracking, recording, and reporting functions.
4. Control and supervision of pre- and post-acquisition properties, real estate and personal, and the disposal process.
5. Ensures that accurate maintenance is performed on all loan files assigned to Default Management.
6. Establishes and maintains engagement with all parties involved in the execution of non-performing loan activities including, but not limited to, attorneys, collateral recovery agents, the Register of Deeds, real estate agents, insurance companies, and law enforcement.
7. Ensures that all third-party relationships related to loans assigned to Default Management are properly managed by continually assessing service levels. Recommends new service providers if expectations are not being met by existing partners.
8. Collaborates with the Loan Analytics team to create, maintain and otherwise manage reporting related to loans assigned to Default Management.
9. Works closely with Lending teams to ensure proactive communication of identified trends impacting Credit Union lending risk tolerance.
10. Documents and communicates risk exposure and internal control weaknesses of the non-performing loan portfolio to the VP, Loss Mitigation and Default Management.
11. Provides for staff training and development on Credit Union policies/procedures/products, regulatory compliance, and service level excellence.
12. Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.
13. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum of 7 - 9 years of experience managing/servicing non-performing loan accounts, including a minimum of 1 - 3 years of management experience.
2. Demonstrates knowledge and experience with the loss mitigation life cycle and state and federal laws related to non-performing loans.
3. Must have strong analytical skills.
4. Experience developing and managing through policy. Excellent verbal, written, presentation and leadership skills. Must possess a strong service orientation.
5. PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
7. Ability to lift a minimum of 25 lbs. (file boxes, computer).
8. Travel required on occasion.

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

1. BA/BS in Accounting, Finance or Business Management.
2. Advanced degree preferred.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org

PI253875792