Quality Assurance Intern

International Rescue Committee
United States, Arizona, Tucson
Oct 30, 2024
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. SCOPE OF WORK: The Quality Assurance Intern will assist the Deputy Director of Programs in coordination with the Program Managers at the Tucson and Phoenix office of the International Rescue Committee (IRC) in maintaining compliance with grant requirements and organizational policies. This internship supports data tracking and program improvement initiatives within a nonprofit, providing hands-on experience in quality assurance while maintaining data accuracy and ensuring compliance with grant requirements. RESPONSIBILITIES: Data Management: Assist in maintaining accurate records for grant compliance and assist in updating compliance-related documentation. Quality Assurance Support: Assist in implementing quality assurance systems and tools and assist in preparing for audits and compliance reviews. Client Feedback: Assist in collecting and summarizing client feedback to enhance service quality through grievances and identify areas of improvement Administrative Support: Assist with filing client documentation and identifying gaps in services using internal tracking tools Other duties as assigned. LEARNING OUTCOMES: Learning and Development: Gain practical experience in quality assurance and nonprofit compliance. Learn database management and tracking skills.' Team Collaboration: Support program teams in achieving quality improvement goals. Contribute to a positive team environment. Skill Development: Improve attention to detail and organizational skills. Enhance communication skills through hands-on experience. REQUIREMENTS: Minimum Qualifications: Microsoft Excel, data entry and other record keeping experience. Interested in nonprofit management and quality assurance. Strong attention to detail and organizational skills. Effective communication skills, both written and verbal. Ability to work collaboratively in a diverse team environment. Database administration skills preferred but not necessary. Prior experience and interest working with refugees and immigrants or knowledge in quality assurance preferred but not necessary. This position reports to the Meheria Habibi IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability. Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality. Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.