Senior Endpoint Engineer

Scope of Position

Responsible for providing advanced technical support for IT support staff and customers pertaining to core applications amp; services within the desktop and data center environments. The Data Center Management amp; Support team within OSUMC IT Technology Services and Support is committed to assisting The Ohio State University Medical Center (OSUMC) and its patients.

Position Summary

Responsible for the engineering, build, installation / configuration, operation, maintenance and support of the Medical Centers desktop and data center environments to ensure stability, reliability and acceptable performance. Responsible for providing outstanding customer and engineering support at an advanced technical level while continually identifying opportunities to transition support tasks to first level support as appropriate, including maintaining a world-class data center and desktop environment. Responsible for all activities related to planning, engineering, researching and evaluating new technology integration, systems development, methodologies, data administration, capacity planning, training and technical support. Identifies, troubleshoots, and solves complex problems to improve customer satisfaction while providing support documentation and knowledge used by the Technology Services and Support department. This is a technical support position with required skill sets to potentially include hardware and middleware server (physical amp; virtual) support amp; administration, data center infrastructure amp; facilities administration, network amp; telephony support, messaging, desktop management, application packaging, desktop amp; server operating systems, directory services amp; security, and support of other core applications used by the Medical Center. Position serves as a technical support engineer collaborating with engineering, deployment, and support teams as related to services provided by the DCMS team. Responsible for DCMS projects that range from medium to large in scope, risk and impact. Leads and facilitates strategic projects involved in evaluating and researching new and existing products, procedures and/or workflows needs associated with technological support services for the Medical Center. Researches current and developing technologies to provide technical guidance pertaining to the capabilities, limitations and requirements of desktop and data center environments.

Minimum Qualifications

Bachelor's degree and 4 years of SCCM administrator experience.

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!