Intake Case Manager

Description

YMCA International Services ("the Y"), as a branch of YMCA of Greater Houston, works to meet the needs of Houston's refugee and immigrant communities. The Y provides holistic services that focus on clients' integration and self-sufficiency. The Intake Case Manager will be responsible for completing the initial assessment and linking clients to internal programs and/or other appropriate community resources.

Duties /Responsibilities
Responsibilities of this position include, but are not limited to, the following:

• Schedules initial assessments based on priority level and urgency
• Conducts eligibility screening and determines eligibility for programs
• Uses strong assessment skills to conduct comprehensive assessment of clients' physical and emotional needs
• Links clients to in-house services and programs to meet goals identified on the service plan
• Maintains all required documents and assessments in clients' files as required
• Maintains confidential information and exercises sound judgment and discretion
• Maintain regular communication with Program directors to keep abreast of services offered
• Complete airport pickup as assigned
• Perform other duties as assigned
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.
• Other duties, as assigned.

Annual Outcomes and Indicators

Depending on yearly performance measures, the Intake Case Managers are directly responsible for:

• Complete initial needs assessment and direct eligible clients to appropriate programs.
• Be able to process 35 clients per week.
• Conduct a follow up to assure client's needs are met.
• Maintain complete and accurate documentation in the case file.

Requirements

• Bachelor's Degree in Social Work, Psychology, or related field
• Strong assessment skills and strong writing skills
• Excellent organizational and strong time management skills
• Strong interpersonal and communication skills; experience working with Limited English Proficiency population preferred
• Ability to work both independently and with a team
• Ability to work with diverse populations
• Comfortable working in a fast-paced environment
• Must be able to transition from one task to another based on demand for services
• Strong proficiency with Microsoft Excel, Outlook and Word required.
• Bilingual in English/Spanish is required
• Texas Driver's License, clean driving record, own vehicle, and applicable auto insurance

How to apply: You must complete an online application atYMCA of Greater Houston.No phone calls please. You will be contacted to schedule an interview if you are considered a qualified candidate.

Note: Positions are filled in response to current refugee arrivals and their language needs. As language needs change, this necessitates flexibility in our staffing.

The YMCA of Greater Houston provides the following

• Highly competitive compensation
• Generous and flexible PTO
• Health, dental, and vision insurance
• Long term disability, basic life insurance, and other voluntary benefits
• 403 (B) retirement plan
• Free YMCA membership

The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.