Senior Payment Specialist

CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

The Senior Payments Specialist is responsible for overseeing the lockbox payment processing operations, ensuring timely and accurate processing of payments, and maintaining high standards of service quality. The role may involve supervising a team, handling complex payment issues, and collaborating with various internal/external partners to streamline and improve efficiency.

NORMAL DAY-TO-DAY WORK

1. Oversee the daily lockbox payment process activities through external partners as well as internal partners to ensure accuracy and timeliness.
2. Review the payments errored out report on a daily basis.
3. Review and process high-volume payments, including checks, electronic payments, and other remittances.
4. Validate and reconcile processed transactions against external/internal reporting.
5. Conduct regular audits of processed payments to ensure compliance with internal policies and regulatory standards with external vendor.
6. Identify discrepancies, investigate issues, and take corrective actions as needed.
7. Assist in the implementation of quality assurance procedures associated with vendor management of lockbox services, liaison as necessary to minimize errors and improve processing efficiency.
8. Prepare as necessary daily, weekly, and monthly reports on lockbox operations and performance metrics.
9. Ensure compliance with all relevant regulations, policies, and procedures related to payment processing.
10. Serve as the primary subject matter expert (SME)for complex member inquires and issues related to lockbox payments for third party processor.
11. Develop and maintain strong relationships with key stakeholders.
12. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum 4 - 6 years of experience in lockbox payment processing or similar role.
2. Minimum 1 - 3 years of Credit Union or Commercial Bank loan operations experience.
3. Strong interpersonal skills with ability to work in a team environment and mentor others.
4. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
5. Ability to lift a minimum of 25 lbs. (file boxes, computer).
6. Travel required on occasion.
7. Here are a few qualities we'd LIKE for you to have to make you more suited for this position.
8. Strong knowledge of payment processing systems and regulations.
9. Experience with virtual/online banking environments for business members services.
10. Technical experience with input to loan documentation and core Credit Union systems.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org

PI253696297