BMC Helix ITSM Engineer

Description:

**Remote | Travel to Salt Lake City, UT Required**

We have an exciting opportunity for a BMC Helix ITSM Engineer with our industry-leading client.

Due to federal security contract requirements, applicant must be a United States Citizen.

Rate: $75 - $85 / hr. w2

Clearance:

• Preferred: Top Secret (TS/SCI)
• Acceptable: Secret
• Open to considering candidates with any clearance level.

Location:

• Candidates can live anywhere in the country.
• Must be willing to commute or travel to Salt Lake City, UT for 1-2 weeks per month.
• All travel expenses will be fully paid by client.

• Navigate Windows Server OS
• Troubleshoot incidents and problems with the Remedy System
• Review logs and system performance; report anomalies using the incident management process
• Use BMC Remedy logs and Developer Studio to troubleshoot complex workflow issues
• Work with BMC to troubleshoot complex workflow issues
• Perform patching and deployments
• Ensure accurate and appropriate use of the system and data via configuration, maintenance, troubleshooting, and report development
• Support the implementation of system enhancements to improve system reliability and performance
• Fulfill standard requests such as report development, foundation data updates, and system monitoring
• Develop BMC AR System and BMC ITSM using Developer Studio
• Work with Smart Reporting or Helix Dashboards to build reports and dashboards using data from the ITSM system and other data sources
• Install, upgrade, and troubleshoot BMC ITSM Suite
• Coordinate large complex Remedy migration, upgrade, and development projects
• Review complex customer functional requirements and determine how to deploy in Remedy
• Produce professional-level technical documentation

Experience - Required:

• 5+ years of direct BMC Helix ITMS engineering and administration experience

Experience - Nice to Have:

• Redhat OS navigation
• BMC DWP and DWP Catalog (Linux) installation and troubleshooting
• BMC Remedy Single Sign On (RSSO) installation and troubleshooting
• Helix Dashboards installation and report creation
• Experience with containerized infrastructures deploying BMC software

Required:

• 5+ years of direct Helix ITSM experience with a BS Degree in computer science or related field -OR-
• 8+ years of direct Helix ITSM experience without a BS Degree + a BMC Professional Certification

Nice to Have:

• BMC Professional Certification in DWP-A, Helix CMDB, or Innovation Studio